Refund Policy

1. Overview

At Flux Agncy (“Company,” “we,” “us,” or “our”), we are committed to delivering measurable SEO results and a transparent client experience. We have designed this Refund Policy to be fair, clear, and compliant with applicable consumer protection laws and the requirements of our payment processor, Stripe, Inc.

This policy governs all subscription purchases made through our website at fluxagncy.com. By purchasing a subscription, you acknowledge that you have read and agreed to this Refund Policy, which forms part of our Terms of Service.

Because SEO services involve the immediate allocation of skilled labor, specialist tools, and dedicated account resources upon subscription activation, refund eligibility is limited and governed by the specific terms below for each plan type.

2. Refund Summary by Plan

The following is a quick-reference summary of our refund terms. Full details for each plan are provided in the sections that follow.

3. Monthly Plan — $149/Month

3.1 Billing

The Monthly Plan is billed automatically every 30 days from the date of your initial purchase. Your payment method on file with Stripe is charged at the start of each new billing period.

3.2 Refund Eligibility

Monthly subscriptions are non-refundable. Upon payment, Flux Agncy immediately allocates team resources, initiates your technical SEO audit, and begins work on your account. Because the full cost of delivering the service for that period is committed at the moment of billing, we are unable to offer refunds on Monthly plan payments once a billing period has begun.

3.3 How to Stop Future Charges

You may cancel your Monthly subscription at any time before the next billing date. Cancellation stops all future automatic charges. You will retain full access to the Services until the end of the current billing period. No further charges will be made after a confirmed cancellation.

4. 6-Month Plan — $399 / 6 Months

4.1 Billing

The 6-Month Plan is billed as a single payment of $399.00 every six months. This plan auto-renews at the end of each 6-month term unless cancelled before the renewal date. A renewal reminder will be sent to your email address at least 7 days before each renewal.

4.2 7-Day Money-Back Guarantee (First Payment Only)

Flux Agncy offers a 7-day money-back guarantee on your first 6-Month plan payment. If you are not satisfied with your onboarding experience and request a refund within 7 calendar days of your initial purchase date, we will issue a full refund of $399.00 to your original payment method with no questions asked.

To be eligible for this guarantee, your refund request must be submitted within 7 calendar days of the transaction date recorded by Stripe.

4.3 After the 7-Day Window

Refund requests received after the 7-day window has elapsed will not be eligible for a refund. The 6-month term will remain active and you will continue to receive the full scope of services until the end of that term.

4.4 Renewal Payments

The 7-day money-back guarantee applies to first-time purchases only. Subsequent renewal payments are non-refundable. If you do not wish to renew, you must cancel your subscription before the renewal date. Failure to cancel before renewal does not entitle you to a refund of the renewal charge.

5. Annual Plan — $999/Year

5.1 Billing

The Annual Plan is billed as a single payment of $999.00 every 12 months. This plan auto-renews annually unless cancelled before the renewal date. A renewal reminder will be sent to your email address at least 14 days before each annual renewal charge.

5.2 7-Day Money-Back Guarantee (First Payment Only)

Flux Agncy offers a 7-day money-back guarantee on your first Annual plan payment. If you request a refund within 7 calendar days of your initial purchase date, we will issue a full refund of $999.00 to your original payment method — no questions asked.

To qualify, the refund request must be received within 7 calendar days of the Stripe transaction timestamp for your first Annual plan payment.

5.3 After the 7-Day Window

No refunds are issued after the 7-day guarantee window has expired. Because Annual plan resources — including dedicated account management, link-building campaigns, and content production — are scheduled and committed for the full 12-month term, partial or pro-rated refunds are not available beyond the 7-day period.

5.4 Renewal Payments

The 7-day money-back guarantee applies to your first Annual plan purchase only. Annual renewal charges are non-refundable. To prevent an unwanted renewal, you must cancel your subscription before the renewal date. We strongly recommend setting a personal reminder before your annual renewal date.

6. Exceptions and Special Circumstances

While our refund policy above is firm, we recognize that exceptional circumstances can arise. Flux Agncy may, at its sole discretion, issue a refund or account credit outside of the standard policy in the following situations:

• Duplicate charge: If you were charged twice for the same subscription period due to a technical error, the duplicate charge will be refunded in full within 5 business days of us confirming the error.
• Charge after confirmed cancellation: If your payment method was charged after you received written confirmation of your cancellation, the erroneous charge will be refunded in full.
• Unauthorized transaction: If you report a charge that you did not authorize and can reasonably demonstrate that your account was accessed without your permission, we will investigate and refund the charge if fraud is confirmed.
• Service non-delivery: If Flux Agncy is unable to begin delivering the agreed services within 14 days of your payment through no fault of your own, you may request a full refund for that billing period.

To request consideration under an exception, please contact us at billing@fluxagncy.com with your account details and a description of the circumstances. Each case will be reviewed individually and we will respond within 3 business days.

Flux Agncy reserves the right to refuse exception requests that are determined to be made in bad faith or that do not meet the criteria outlined above.

7. Chargebacks and Disputes

We encourage you to contact us directly at billing@fluxagncy.com before initiating a chargeback or payment dispute with your bank or card issuer. In most cases we can resolve billing concerns quickly and amicably without the need for a formal dispute.

Fraudulent chargebacks — where services have been delivered in accordance with your subscription — may be reported to relevant fraud prevention services. If a chargeback is filed and subsequently reversed in our favor, you remain liable for the full subscription amount plus any chargeback fees incurred.

If you have a genuine billing concern, please reach out first. We are committed to resolving issues fairly.

8. How to Request a Refund

To submit a refund request, follow these steps:

• Email billing@fluxagncy.com from the email address associated with your Flux Agncy account.
• Use the subject line: “Refund Request – [Your Account Email]”
• Include your full name, the email address on your account, your plan type (Monthly / 6-Month / Annual), and the approximate date of purchase.
• Briefly describe your reason for requesting a refund (optional for 7-day guarantee requests, required for exception requests).
• We will acknowledge your request within 1 business day and provide a decision within 3 business days.
• If approved, the refund will be processed through Stripe to your original payment method.

9. Refund Processing Time

Once a refund is approved and issued by Flux Agncy through Stripe, the time it takes to appear on your statement depends on your bank or card issuer:

• Credit cards: Typically 5–10 business days from the date of issuance.
• Debit cards: Typically 3–7 business days from the date of issuance.
• Prepaid cards: Varies by card issuer; may take up to 14 business days.

Flux Agncy initiates all approved refunds within 2 business days of approval. We will send a confirmation email with the Stripe refund reference number once the refund has been submitted. If your refund does not appear within the stated timeframe, we recommend contacting your bank before reaching out to us, as processing delays are outside our control.

Refunds will be issued only to the original payment method used for the purchase. We are unable to redirect refunds to a different card or bank account.

10. Non-Refundable Items

The following are explicitly non-refundable under all circumstances:

• Monthly subscription fees, once the billing period has commenced.
• Any renewal payment on a 6-Month or Annual plan.
• Payments for 6-Month or Annual plans where the refund request is made after the 7-day guarantee window.
• Any add-on services, one-time reports, or custom project fees purchased separately from a subscription plan.
• Subscriptions that have been suspended or terminated due to a violation of our Terms of Service.
• Payments where Flux Agncy has already delivered a substantial portion of the agreed deliverables for that billing period (applicable outside the 7-day window).

11. Cancellation Policy

Cancellation and refund are two distinct actions. Cancelling your subscription stops future automatic renewal charges. It does not automatically trigger a refund of your current billing period, unless you are within an applicable refund window.

11.1 How to Cancel

To cancel your subscription, send an email to support@fluxagncy.com with the subject line “Cancellation Request – [Your Account Email]”. We will process your cancellation within 2 business days and send written confirmation. You can also request cancellation via our Contact Form.

11.2 Access After Cancellation

Following cancellation, you retain full access to all Services until the end of your current paid billing period. No work will be commenced for any subsequent period after cancellation is confirmed. After your access period ends, your account data will be retained for 30 days before deletion, during which you may request an export of your reports and deliverables.

11.3 Timing

Cancellation requests must be received and confirmed before your next renewal date to prevent the subsequent charge. We are not able to retroactively cancel a subscription or refund a charge that was processed before a cancellation request was submitted.

12. Billing Disputes

If you believe you have been incorrectly charged, please contact us as soon as possible at billing@fluxagncy.com. We will investigate all billing concerns promptly and respond within 3 business days.

All billing dispute resolutions are governed by our Terms of Service. Where a dispute cannot be resolved directly between you and Flux Agncy, the matter may be escalated to Stripe’s dispute resolution process in accordance with their standard procedures.

Your rights as a consumer under applicable consumer protection laws (including rights related to unauthorized charges or service non-delivery) are not affected by this policy.

13. Contact Us

For all refund, billing, and cancellation inquiries, please contact our billing team:

Our billing team is available Monday through Friday, 9:00 AM – 6:00 PM GMT. We are committed to resolving all refund and billing concerns promptly and fairly.

Related documents: Terms of Service · Privacy Policy · Cookie Policy