Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Flux Agncy (“Company,” “we,” “us,” or “our”) governing your access to and use of the Flux Agncy website at fluxagncy.com and all associated SEO services (collectively, the “Services”).

By accessing our website, creating an account, or purchasing a subscription, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• “Services” means all SEO services, reports, deliverables, content, and support provided by Flux Agncy under an active subscription plan.
• “Subscription” means a recurring or fixed-term purchase of one of our service plans (Monthly, 6-Month, or Annual).
• “Account” means the registered profile you create to access and manage your subscription.
• “Content” means any text, data, reports, analyses, or other materials produced by Flux Agncy in the performance of the Services.
• “Client Content” means any website data, credentials, brand assets, or information you provide to us to enable delivery of the Services.
• “Billing Period” means the period covered by your chosen subscription plan (1 month, 6 months, or 12 months).
• “Stripe” means Stripe, Inc., our third-party payment processor.

3. Description of Services

Flux Agncy provides professional search engine optimization (SEO) services, which may include but are not limited to:

• Technical SEO audits and recommendations
• Keyword research and competitive analysis
• On-page and off-page optimization
• Content creation and optimization
• Link building and outreach campaigns
• Local SEO optimization
• Monthly or periodic performance reporting

The specific deliverables included in each plan are described on our Pricing page. We reserve the right to adjust the scope of deliverables within a plan tier provided the overall value is not materially reduced, and we will notify you of any such changes.

3.1 No Guarantee of Rankings

Search engine algorithms are proprietary and subject to change at any time without notice. Flux Agncy does not guarantee specific search engine rankings, positions, traffic volumes, or revenue outcomes. We apply proven, white-hat SEO practices in good faith, but results depend on numerous factors outside our control, including search engine algorithm updates, competitor activity, and your website’s technical foundation.

3.2 White-Hat Practices

All Services are performed using ethical, white-hat SEO methods that comply with the Webmaster Guidelines of major search engines including Google, Bing, and others. We do not use deceptive, manipulative, or black-hat techniques that could result in search engine penalties.

4. Eligibility

To use our Services you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction.
• Have the legal authority to enter into a binding contract.
• Not be prohibited from using our Services under applicable law.
• Provide accurate, current, and complete account and billing information.

By using our Services, you represent and warrant that all of the above conditions are met. We reserve the right to refuse service to anyone at our sole discretion.

5. Your Account

To access the Services, you must create an account and provide accurate information including your name, email address, and billing details. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately at support@fluxagncy.com if you suspect unauthorized access.
• Keeping your contact and billing information up to date.

You may not share your account with third parties, transfer your account to another person, or create multiple accounts for the purpose of circumventing these Terms. We reserve the right to suspend or terminate accounts that violate this provision.

6. Subscription Plans

Flux Agncy offers the following subscription plans. All prices are in US Dollars (USD) and exclusive of any applicable taxes:

6.1 Auto-Renewal

All subscription plans automatically renew at the end of each Billing Period unless cancelled before the renewal date. You authorize us to charge your payment method on file through Stripe for each renewal. We will send a reminder email at least 7 days before an Annual or 6-Month plan renews.

6.2 Plan Changes

You may upgrade or downgrade your plan at any time by contacting us at support@fluxagncy.com. Plan changes take effect at the start of your next Billing Period. No partial refunds are issued for the remainder of a current period when downgrading.

6.3 Trial Periods

If we offer a free trial, it will be clearly stated at checkout. At the end of any trial period, your subscription will automatically convert to a paid plan and your payment method will be charged unless you cancel before the trial ends.

7. Payments and Billing

All payments are processed securely by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. By purchasing a subscription, you authorize Flux Agncy and Stripe to charge your designated payment method for the applicable subscription fee.

7.1 Payment Method

We accept major credit and debit cards as supported by Stripe (Visa, Mastercard, American Express, and others). You must provide valid, current payment information. You are responsible for ensuring your payment method remains valid throughout your subscription.

7.2 Failed Payments

If a payment fails, we will attempt to re-process the charge up to three (3) times over seven (7) days. If payment is not successfully received within that period, your subscription may be suspended or cancelled and access to Services may be restricted until outstanding amounts are settled.

7.3 Taxes

Subscription prices listed are exclusive of taxes. You are responsible for any applicable sales tax, VAT, GST, or other taxes or duties imposed by your jurisdiction. Where required by law, Flux Agncy may collect and remit applicable taxes.

7.4 Price Changes

We reserve the right to change subscription pricing at any time. Existing subscribers will be given at least 30 days’ advance written notice of any price increase before it applies to their account. Continued use of the Services after a price change constitutes acceptance of the new price.

8. Cancellation and Refunds

You may cancel your subscription at any time. Cancellation stops future automatic renewals. The full terms governing refunds upon cancellation are set out in our Refund Policy, which forms part of these Terms.

To cancel, email us at support@fluxagncy.com or use the account management portal. Cancellation requests are processed within 2 business days. You will receive a written confirmation of your cancellation.

9. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

• Provide false, misleading, or fraudulent information when creating an account or purchasing a subscription.
• Use the Services to promote websites or content that violate applicable laws, including content that is illegal, defamatory, obscene, or infringing.
• Attempt to gain unauthorized access to our systems, accounts of other users, or any related networks.
• Reverse engineer, decompile, or otherwise attempt to extract source code from our proprietary tools or reports.
• Resell, sublicense, or redistribute any deliverable or report produced by Flux Agncy without prior written consent.
• Use our Services in any way that could damage, disable, overburden, or impair our infrastructure.
• Engage in any conduct intended to circumvent these Terms, including creating multiple accounts to exploit trial offers.

Violation of this Section may result in immediate suspension or termination of your account without refund, at our sole discretion.

10. Intellectual Property

10.1 Our Intellectual Property

All content on the Flux Agncy website — including text, graphics, logos, icons, images, software, and the overall “look and feel” of the site — is the exclusive property of Flux Agncy or its licensors and is protected by copyright, trademark, and other applicable intellectual property laws.

10.2 Deliverables

Upon full payment of the applicable subscription fees, Flux Agncy grants you a non-exclusive, non-transferable license to use the reports, content, and other deliverables we produce for your account for your own internal business purposes. Deliverables may not be resold, sublicensed, or distributed without our prior written consent.

10.3 Your Content

You retain full ownership of all Client Content (website data, assets, credentials) you provide to us. You grant Flux Agncy a limited, non-exclusive license to access and use your Client Content solely for the purpose of delivering the Services. We will not use your Client Content for any other purpose.

10.4 Feedback

If you submit suggestions, feedback, or ideas regarding our Services, you grant Flux Agncy a perpetual, royalty-free license to use such feedback without obligation or compensation to you.

11. Confidentiality

Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with the Services (“Confidential Information”), and not to disclose it to third parties without prior written consent, except:

• As required by applicable law or a valid court order.
• To employees or contractors who need to know it to deliver the Services, and who are bound by equivalent confidentiality obligations.
• Information that becomes publicly available through no fault of the receiving party.

This obligation of confidentiality survives termination of these Terms for a period of two (2) years.

12. Disclaimers and Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Flux Agncy does not warrant that:

• The Services will meet your specific business objectives or result in specific search engine rankings.
• The Services will be uninterrupted, error-free, or completely secure.
• Any specific results, traffic increases, or revenue outcomes will be achieved.
• Search engines will index, rank, or maintain the ranking of any page on your website.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLUX AGNCY AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, goodwill, or business opportunities.
• Damages resulting from search engine algorithm changes or penalties.
• Damages resulting from unauthorized access to or alteration of your website.

IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO FLUX AGNCY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Some jurisdictions do not allow certain liability limitations. In such jurisdictions, the above limitations apply to the fullest extent permitted by applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Flux Agncy, its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Services in violation of these Terms.
• Any Client Content you provide that infringes the rights of a third party.
• Your violation of any applicable law or regulation.
• Any fraud, misrepresentation, or willful misconduct by you.

We reserve the right to assume exclusive control over the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with our defense of such claims.

15. Termination

15.1 Termination by You

You may terminate your subscription at any time by cancelling through your account or by contacting support@fluxagncy.com. Termination takes effect at the end of the current Billing Period. You will retain access to the Services until that date.

15.2 Termination by Us

We may suspend or terminate your account and access to the Services immediately, with or without notice, if:

• You breach any material provision of these Terms.
• You fail to pay applicable subscription fees.
• We determine, at our sole discretion, that your use poses a risk to us, our infrastructure, or other users.
• We are required to do so by law or regulatory authority.

15.3 Effect of Termination

Upon termination, your right to access the Services immediately ceases. Provisions of these Terms that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, liability limitations, and indemnification — will continue in full force after termination.

16. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved informally within 30 days of written notice, either party may pursue resolution through binding arbitration or, where arbitration is not permitted by law, through the competent courts of the applicable jurisdiction.

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in cases of intellectual property infringement or confidentiality breaches.

16.1 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of any class or representative action or proceeding.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page.
• Send an email notification to all active subscribers at least 14 days before the changes take effect.
• Display a prominent notice on our website.

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance. If you do not agree with updated Terms, you must cancel your subscription before they take effect.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Related legal documents: Privacy Policy · Refund Policy · Cookie Policy